In order to build strong relationships between publishers/advertisers on the one side and PropellerAds on the other side and to make the payment process transparent we apply the KYC process.
KYC is an acronym for “Know your Customer”, a term used for customer identification process. The KYC procedure includes providing documents to determine the true identity and beneficial ownership of the account. This procedure is required by the international business standards and helps to make the communication in terms of legal and finance issues easier.
To complete this account verification process you need to provide our team with the state issued ID, the info about your payment account linked to PropellerAds account or any additional info that might be deemed relevant. Please make sure that the information you provide to us is correct and that you use an active email address so that you are able to communicate with us. The Customer information you submit to us will be verified within 5-7 business days that is why we highly recommend you to provide it about 14 days before the payment due date.
According to our Terms and Conditions, in certain cases we may request documents confirming your identity and payment details. More info can be found in the publisher's and advertiser's agreement (clauses 6.7 and 6.11 accordingly).
PropellerAds has also achieved ISO/IEC 27001 certification for information security management. It means that we provide the best service by protecting the confidentiality, integrity, and availability of company’s and our partners’ information. The KYC procedure is fully transparent and secure according to this standard, so no unauthorized personnel will ever be able to see your documents or financial information.
If you have any questions, you may contact our Support team via e-mail address firstname.lastname@example.org.