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Why was my campaign rejected?
Why was my campaign rejected?
A
Written by Admin
Updated over a week ago

Without exception, all advertisers must follow our Terms and Ad Quality Guidelines.
You should check for our policy rules before starting the campaign:

Click on the question mark sign near the campaign's status in the statistics to see the reason for the rejection.


Most common rejection reasons:

  • Adult campaigns/creatives. Campaigns with material not suitable for children are forbidden.

  • The landing page or product offered contains malware. This will result in account suspension and closure if found after initial approval.

  • Landing page/creatives contain or promote an illegal or banned product. We don’t accept campaigns or ads that promote prohibited goods, services, or activities, and promoting them is in accordance with all applicable laws of jurisdiction to which the Advertiser Site and/or Campaign is concerned (e.g., laws regulating services and products like alcohol, tobacco, drugs, etc.).

  • Auto-downloads of software/apps are not permitted in any onclick popunder campaign. Your account may be suspended if found on your running campaigns!

  • Copyright infringement. You cannot use marketing material (trademarks, images, banners, pages, or texts) if we receive a DMCA claim for those materials.

  • Fake viruses, "scan alerts," or "technical support" ads are strictly forbidden. Claiming a visitor has a virus or falsely scanning the visitor’s device is not permitted.

  • The landing page is not accessible. That means we cannot see the landing page submitted based on your target settings.

  • Inappropriate materials. Your ads or landing page contain gratuitous displays of violence, obscene/vulgar language, or content that endorses abuse, physical harm, or hate-mongering.

  • Cloaking. Using "cloaking" or other techniques to hide the true destination that users are directed to.

If the reason for rejection is unclear to you - you can contact the Support Team 24/7. Please don't forget to include your full account details and campaign ID(s).

Please note that campaigns are continually reviewed by our staff, and active campaigns can be rejected at any time. If, after approval, a campaign was modified in a way that does not follow our Guidelines, your account could be suspended or terminated. The remaining advertising budget may not be refunded, depending on the severity of the violation.


If you have any questions or comments, feel free to contact us in a live chat or send us an e-mail to support@propellerads.com.

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